Frequently Asked Questions
Search all frequently asked questions:
Q
Delivery questions
What is the minimum quantity for delivery?
We ask that you order at least 1 Cubic Yard of material, and we’ll offer to deliver it. We do recommend planning ahead for your project needs so you can save on delivery costs.
Do you ever make special deliveries on Sundays even though you are closed?
Sunday is our day off! To help you to our fullest, we take Sundays off and do not make special deliveries. We will see you Monday!
If I’m not home during delivery, how should I mark the area for dumping the materials?
We ask that you mark the area with what you have. Some markers we prefer are cones, buckets, paint tarps, or signposts, but anyway you can direct us to the right area is great.
Will you spread the gravel on my driveway?
Yes! We offer gravel spreading at no extra cost, but we do need the homeowner to be present for the service. We ask that you give us as much detail as possible about the area when you place your order. Are there low wires, tree branches, etc? Spreading gravel has many variables, and we will always defer to our driver’s discretion.
What if I live in a gated community?
When delivering to a gated community, we ask that you inform the gate keeper before arrival. Any standby time accrued while waiting for gate access is the customer’s responsibility.
Can I get 2 products delivered in 1 truck?
No, we make deliveries with Dump Trucks and have no way to separate materials inside of the Box. 2 products in the same box would result in them blending together and to become something unwanted.
Will your delivery truck fit in this area I'm wanting it to go?
Our delivery trucks require a minimum of 11’ 6” mirror to mirror to pass through a gate. Our vehicles are extremely heavy, please do your due diligence in planning out your delivery location. You know your job site better than we do.
Q
Product questions
Do you guarantee your products?
Because natural stone is a product of nature, we include the following disclaimer on all sales: All stone is a product of nature and cannot be guaranteed for color, shape, uniformity, or tendency to fracture. The variation of color, shape, and texture is inherent to and an integral part of the characteristics of natural stone. Installers should be aware of and discard any irregular or abnormal piece that might be present prior to installation.
Do we have products in bags?
No, we only offer our materials in bulk.
Do we have nugget bark?
No, we do carry multiple products that have been ground down and screened.
Am I paying for water weight when it rains?
No, We constantly weigh all of our product so that you do not pay for water.
What is the difference between regular and organic compost? Which is "better"?
Food Waste/Yard Waste make our Regular Compost.
Organic Compost is made from approved select organic sources. Mostly brush from land clearing.
There isn’t an answer for which is better, only preference for the consumer.
What product do I use for my horses/chickens/etc.?
We don’t make product recommendations, especially when it comes to animals. We advise the animal owner to do their own research and to select their product based on the animals need.
Any "discounts"? (best rates)
Large volume pricing is available upon request depending on the size and scope of the job. Please call our office to inquire.
Do you have big landscape rocks? How can I get them?
Yes we do. These are natural products that differ in shape, size, color etc. Come in and view our selection before you place your order.
Do your products have manure in them? Do you sell it?
We have select products that contain herbivore manure. We do not offer manure separately.
Q
Self pickup questions
What is the minimum quantity for self pickup?
There is no minimum quantity required for purchase if you are picking it up. If you need a small amount of material, you can load your own materials into your containers. Lenz does not provide any containers or shovels, nor do we offer any lifting assistance. Please come prepared.
Do I need to call ahead when I’m planning to pick up materials?
You’ll need to visit us in person to order and pick up your materials. Please pull directly onto the scale & check in at the window.
Can I pick the material I want by hand?
Yes! Please visit us Monday through Friday to hand-select your stone. Our sales specialists will help you tag material for delivery and answer all of your questions.
Do we charge by the weight or by the yard?
Our products are priced by the yard but we do weigh your vehicle before and after you are loaded so you only have to pay for what you take.
V
Vocabulary
What is Minus?
Minus contains small particles of rock, or fines, that help the product compact. When you see a product with a minus 5/8″, it means that the rock is from 5/8″ down to sand size. If you want nothing but the crushed rock with no smaller particles, request the 5/8″ Chips rock.
What are Fines?
Fines are small particles of rock that can be used to help compact a surface.
What are Spalls?
Spalls are chips or fragments that have been broken off of Ore or other rocks.
What is Ballast?
Ballast is produced mostly from naturally occurring deposits of crushed limestone, granite, etc. It’s commonly used on railroad tracks.
What is CAD?